Return Policy

Invitanku.com Digital Product Return Policy

At Invitanku.com, we strive to provide our customers with high-quality digital invitation templates designed to meet their unique needs. As all our products are digital and instantly accessible upon purchase, we understand the importance of ensuring your satisfaction. Below, we’ve outlined our return policy to address situations where you may need assistance.

1. Scope of the Return Policy

This policy applies to all digital products available for purchase on Invitanku.com. Due to the nature of digital goods, refunds and returns are only available in specific circumstances where the product or service falls short of expectations due to technical issues or errors on our part.

2. Circumstances Eligible for Refunds

Refunds may be issued under the following conditions:

• Technical Malfunctions: If the purchased file is corrupted, incomplete, or cannot be accessed due to a system error beyond your control.
• Incorrect Product Delivery: If you receive a digital product that does not match your order, such as a different design or template than specified during purchase.
• Unfulfilled Orders: In rare cases where your payment was processed but the product was not delivered.

3. Non-Refundable Situations

Unfortunately, we cannot process refunds for the following:

• Change of Mind: Once the product is downloaded, we are unable to offer refunds if you decide you no longer want it.
• Customer Input Errors: Refunds are not granted if the issue arises due to incorrect information provided during customization (e.g., misspelled names or dates).

4. Steps to Request a Refund

If you believe you are eligible for a refund, follow these steps:

• Contact Us Promptly: Email our support team at [email protected] within 7 calendar days of purchase.
• Provide Purchase Details: Include your order ID, the email used for the purchase, and any other relevant information to help us identify your transaction.
• Describe the Issue: Clearly explain the problem and attach screenshots or files (if applicable) to support your claim. This helps us assess the situation accurately and quickly.

5. Our Resolution Process

After receiving your request:

• Review: Our team will investigate your case and provide an update within 2-3 business days.
• Decision: If your request is approved, we will process the refund to your original payment method.
• Timeframe: Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.

6. Product Exchanges and Corrections

If the issue is due to a technical problem, we may offer a corrected version of the product or a replacement rather than a refund. Our goal is to ensure you receive a product that meets your expectations.

7. Customer Support and Assistance

Your satisfaction is our priority. If you have any questions about this policy or need assistance with your purchase, don’t hesitate to contact us at [email protected]. We’re here to help!